ClemexCare Service Plan
As a registered user of Clemex imaging software, you are invited
to subscribe to our exciting new Service Plan, ClemexCare. ClemexCare
is designed to offer you product enhancements, peace of mind and
help you improve your knowledge of our software and its capabilities.
For a one-year time period you will
have access to:
1. Unlimited Support
Should you or your staff encounter
technical difficulties related to Clemex software our engineering
support staff will work diligently with you to resolve the problem.
Rest assured, as a subscriber to the plan, your software will
always be working at the most optimal level.
2. Exclusive online customer content
Available only to subscribing members,
you will be given password protected access to the Clemex customer
extranet. There, you will benefit from time-saving image analysis
tips and techniques, application articles, user forums, and
other exclusive content.
3. Clemex Product Updates
Since the last major release our team
has implemented over 25 customer-driven improvements. As a subscriber
to the ClemexCare plan, you are entitled to all product updates
released by Clemex. Notable additions in our latest update include
smarter results management, report generation, hot stage integration,
microscope automation control, manual multi-layer grab, and
the addition of a library of application packages.
Partial upgrades and patches for our
most recent version are done electronically via our client support
site. You only need to enter your user name and password and click
install and the latest version of our software is downloaded to
your computer.
For further information, please contact our service department
at 1-888-651-6573 ext. 27
Please note that the ClemexCare plan is valid for one year and
does not cover any hardware problems. We will provide the support
but extra charges may be applicable for any hardware related issue.
If you are not covered by the ClemexCare Plan, we can still offer
technical support at a cost if $150/hour (minimum 1 hour).
Initial Warranty
All our software packages include 1
year of technical support, commencing once your system is installed.
In addition, an update module can be purchased anytime during
the first year in order to receive the latest version of our software.
Don’t hesitate to contact us if you require further information!
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