{"id":4517,"date":"2018-10-15T14:05:13","date_gmt":"2018-10-15T18:05:13","guid":{"rendered":"https:\/\/www.clemex.com\/?page_id=4517"},"modified":"2024-08-14T16:53:53","modified_gmt":"2024-08-14T20:53:53","slug":"clemex-care-plan","status":"publish","type":"page","link":"https:\/\/clemex.com\/support\/clemex-care-plan\/","title":{"rendered":"Clemex Care Plan"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\tHome<\/a><\/span><\/span>\t\t\t\t\t<\/div> \n\t\t\t\t<\/div> \n\t\t\t<\/div> \n\t\t<\/div>\n\t\t

[et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Clemex Care Plan” _builder_version=”4.16″ text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Clemex Care
Plan<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Intro” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n

As a trusted provider of optical imaging hardware and software to the materials sector, Clemex is constantly improving its products based on end-user input and strong partnerships with suppliers. By subscribing to our annual plan, you can rest assured that any Clemex software problems will be prioritized and resolved promptly by our group of solution-oriented application specialists. Below are just a few benefits you will experience by signing up.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/clemex.com\/wp-content\/uploads\/2024\/08\/clemex-care-trifold-brochure.pdf” button_text=”See the brochure” button_alignment=”left” admin_label=”GET A QUOTE” _builder_version=”4.24.0″ hover_enabled=”0″ z_index_tablet=”500″ button_text_shadow_horizontal_length_tablet=”0px” button_text_shadow_vertical_length_tablet=”0px” button_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_text_size__hover=”null” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_text_color__hover_enabled=”off” button_text_color__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_border_width__hover_enabled=”off” button_border_width__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_border_color__hover_enabled=”off” button_border_color__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_border_radius__hover_enabled=”off” button_border_radius__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_letter_spacing__hover_enabled=”off” button_letter_spacing__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_bg_color__hover_enabled=”off” button_bg_color__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” sticky_enabled=”0″ url_new_window=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.clemex.com\/wp-content\/uploads\/2018\/12\/clemex-care-01-1.png” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Icon” _builder_version=”4.16″ max_width=”40%” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Annual Software Maintenance & Support” _builder_version=”4.16″ text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Annual Software Maintenance & Support<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.clemex.com\/wp-content\/uploads\/2018\/12\/software-updates-3-3.svg” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Icon” _builder_version=”4.16″ max_width=”90px” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”FREE SOFTWARE UPDATES FOR A YEAR” _builder_version=”4.16″ text_orientation=”center” global_colors_info=”{}”]<\/p>\n

FREE SOFTWARE UPDATES FOR A YEAR<\/strong><\/h3>\n

Subscribed customers will have access to updates, minor and major releases of our software. Although they are easy to install, remote technical assistance is available if required. New features are deployed in major and minor releases, depending on the software product purchased.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.clemex.com\/wp-content\/uploads\/2018\/12\/coaching.svg” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Icon” _builder_version=”4.16″ max_width=”90px” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”APPLICATION-SPECIFIC COACHING” _builder_version=”4.16″ text_orientation=”center” global_colors_info=”{}”]<\/p>\n

APPLICATION-SPECIFIC COACHING<\/strong><\/h3>\n

As you gain experience with Clemex software, questions may arise as to more advanced functionalities. Our Application Specialists will be glad to help you learn new ways of operating our software as long as you have a solid base to build upon.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.clemex.com\/wp-content\/uploads\/2018\/12\/fast-track-2-1.svg” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Icon” _builder_version=”4.16″ max_width=”90px” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”FAST-TRACK TO PROBLEM SOLVING” _builder_version=”4.16″ text_orientation=”center” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”]<\/p>\n

FAST-TRACK TO PROBLEM SOLVING<\/strong><\/h3>\n

As a Clemex Care customer you should have the latest version of our software running on your computer at all times. This makes it easier for us to quickly evaluate your case and provide a diagnostic of the problem. When calling or emailing our Support service it is important to have your System ID<\/a> at hand so that our agents can promptly tackle the case.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/www.clemex.com\/wp-content\/uploads\/2018\/12\/service-fee-5.svg” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Icon” _builder_version=”4.16″ max_width=”95px” global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”WAVER OF THE REGULAR SERVICE FEE” _builder_version=”4.16″ text_orientation=”center” z_index_tablet=”500″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px” header_6_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” global_colors_info=”{}”]<\/p>\n

WAVER OF THE REGULAR SERVICE FEE<\/strong><\/h3>\n

During your one year maintenance plan subscription, all service calls and tickets are answered free of charge. Regular fees for non-members will be billed, with a minimum block of 4 hours charged once the problem has been resolved.<\/p>\n

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Clemex CarePlanAs a trusted provider of optical imaging hardware and software to the materials sector, Clemex is constantly improving its products based on end-user input and strong partnerships with suppliers. 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