As a trusted provider of optical imaging hardware and software to the materials sector, Clemex is constantly improving its products based on end-user input and strong partnerships with suppliers. By subscribing to our annual plan, you can rest assured that any Clemex software problems will be prioritized and resolved promptly by our group of solution-oriented application specialists. Below are just a few benefits you will experience by signing up.
Annual Software Maintenance & Support
FREE SOFTWARE UPDATES FOR A YEAR
Subscribed customers will have access to updates, minor and major releases of our software. Although they are easy to install, remote technical assistance is available if required. New features are deployed in major and minor releases, depending on the software product purchased.
As you gain experience with Clemex software, questions may arise as to more advanced functionalities. Our Application Specialists will be glad to help you learn new ways of operating our software as long as you have a solid base to build upon.
FAST-TRACK TO PROBLEM SOLVING
As a Clemex Care customer you should have the latest version of our software running on your computer at all times. This makes it easier for us to quickly evaluate your case and provide a diagnostic of the problem. When calling or emailing our Support service it is important to have your System ID at hand so that our agents can promptly tackle the case.
WAVER OF THE REGULAR SERVICE FEE
During your one year maintenance plan subscription, all service calls and tickets are answered free of charge. Regular fees for non-members will be billed at a rate of 150$ per hour of service, with a minimum block of 4 hours charged once the problem has been resolved.